---
title: "Providing information"
description: "Send the information Davner needs with a comment or additional files. We'll pick it up from there."
canonical_url: "https://davner.com/docs/prior-authorizations/providing-information"
type: "doc"
---

Source: https://davner.com/docs/prior-authorizations/providing-information

If we need more information from your practice, we'll email you and leave a comment explaining what's needed. The request will be marked **Davner needs info**.

You can answer a simple question with a comment or upload additional records directly to the request.

## Send what's needed

1. **Read our comment**

    Open the request from the email or the **Prior Auths** list. Read the comment in **Activity** on the **Overview** tab to see what we need.

2. **Add your response**

    For a written answer, enter a comment in **Activity** and select **Post**.

    For additional records, select **Provide information** to open **Documents**. Choose the files and select **Upload**.

    ![A demo request's Documents tab showing uploaded records and payer correspondence.](https://davner.com/docs/blume-assets/content/_/e4eb61792c2845e9.png)

    Keep clinical records and payer correspondence together in **Documents**.

    You can do both if the files need an explanation. For example: “The requested note is in follow-up-visit.pdf, page 2.”

3. **Leave the rest to Davner**

    We pick up your response automatically and continue working on the request once we have what we need. If anything is still missing, we'll let you know.

## Have something else to add?

You can add records or leave a comment on a request your organization created at any time. There's no need to wait for us to ask.

If you're still gathering the information we requested, send what you have and leave a comment about what's on the way.